Service and support that won’t slow you down. Only from HemoCue.
From everyday questions to optimizing your HemoCue experience, we aim to provide the best support at every turn. We manufacture and support every product we offer, so no one knows our products better than the HemoCue OnCue™ Support experts. One call is all it takes to get answers fast—no getting bounced around and no empty promises. That’s our commitment to you.
- Extensive in-field and virtual support from your HemoCue representative
- Comprehensive online education programs and competency reviews
- One-Touch Resolution: live customer service and technical support located at HemoCue America in California
Frequently Asked Questions
1. How long will it take for a HemoCue team member to respond to my inquiry?
All requests will be answered within 24 hours of receipt.
3. How do I change or update my account information?
You can make changes to your account through the “My Profile” tab. You can update your name, email, and password.
2. How do I obtain my certificate of completion?
Your certificate will be emailed to you following the completion of the product quiz. You can also download your certificate from the “My Courses” page.
4. How do I find or enroll in other courses?
To find and enroll in additional courses, go to the “Browse All Courses” tab. You will be able to select from various HemoCue core product training modules